How long will my order take to be ready?
If the product is in stock, it will be prepared for shipment as soon as possible.
If the piece needs to be made after receiving your order, our estimated production time is up to 8 business days before dispatch.
During launches, high-demand seasons, or special periods, this time may be extended. If this occurs, we will endeavor to communicate any relevant delays related to your order.
How long does shipping take?
Once your order has been dispatched, the estimated delivery time within El Salvador is 1 to 3 business days.
This time is in addition to the product's production or preparation time.
Therefore, if your product is not in stock, consider up to 8 business days for production, plus 1 to 3 business days for shipping.
Do you ship throughout El Salvador?
Yes. We ship nationwide using courier services selected by HARÉ. In some cases, deliveries may be made directly by our team.
Do you ship internationally?
Currently, we only ship within El Salvador.
We are working to offer international shipping soon.
How can I track my order?
Once your order has been prepared and dispatched, you will receive available tracking information.
When the courier service provides a tracking number or link, it will be sent to the email address or contact method registered in your order.
You can also check the available information in our Track your order section.
Can I change or return my order?
Yes. You can request an exchange or return within 8 days of receiving your order, provided the product meets the conditions established in our Exchange and Return Policy.
The product must be unused, unwashed, and in the same condition in which it was received, including its original tags and accessories.
What happens if my product arrives damaged or I receive an incorrect item?
Contact us as soon as possible at harecrafted@gmail.com or via WhatsApp at +503 7972-5484 and include your order number and photos of the product.
We will review the case and arrange the appropriate solution.
Why might my piece look slightly different from another?
Each HARÉ piece is carefully handcrafted.
Due to the nature of our materials and crafting process, there may be slight variations in texture, fibers, tonality, stitching, or finishes.
These differences are part of the character of a handmade piece and do not affect its functionality or quality.
What materials do you use?
We work with different materials carefully selected according to the design, functionality, and character of each piece.
Materials may vary between collections and products. You will find the specific composition and details in the description of each item.
How should I care for my HARÉ?
Care recommendations may vary depending on the material of each product.
Always consult the instructions provided in the item description. In general, we recommend avoiding strong chemicals, bleach, and dryers, and performing gentle cleaning when necessary.
Can the colors look different in person?
We do our best to display the colors of our products as accurately as possible.
However, slight differences may exist depending on the lighting in the photographs and the screen settings of each device.
Can I customize my product?
Some pieces or collections may offer customization options.
When customization is available, you will find the options directly on the product page.
Customized products or those made specifically according to customer instructions may be subject to special exchange or return conditions.
What if I entered my address incorrectly?
Contact us as soon as possible at harecrafted@gmail.com or via WhatsApp at +503 7972-5484.
If the order has not yet been dispatched, we will do our best to update the information. Once shipped, we cannot guarantee that the address can be modified.
How can I contact HARÉ?
You can contact us via:
Instagram: @harecrafted
Email: harecrafted@gmail.com
WhatsApp: +503 7972-5484
Business hours: Monday to Friday, 9:30 AM to 6:00 PM.