Shipping policy

At HARÉ, we want receiving your order to be as easy as choosing it. Please review your order information and delivery address carefully before completing your purchase.

1. Shipping within El Salvador

We offer nationwide shipping within El Salvador through delivery services selected by HARÉ. In some cases, deliveries may be made directly by our team.

Delivery times and available options may vary depending on the location and delivery service used.

2. Confirming your information

It is the customer’s responsibility to provide the correct name, phone number, address, and any other information required to complete the delivery.

We recommend reviewing this information carefully before confirming your purchase.

If you notice an error in your shipping information, please contact us as soon as possible. Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.

3. Order preparation and production

Orders begin processing once payment has been confirmed.

If the product is available in stock, it will be prepared for dispatch as soon as possible.

If the product needs to be made after your order is received, our estimated production time is up to 8 business days before dispatch.

During launches, periods of high demand, or other special circumstances, production times may be extended. If this occurs, we will make every effort to communicate any relevant delays affecting your order.

Once your order is ready and has been dispatched, you will receive the corresponding confirmation.

4. Estimated delivery time

Once your order has been dispatched, the estimated delivery time within El Salvador is 1 to 3 business days.

This delivery time is additional to the production or preparation period stated above.

Therefore, for products that are not available in stock, please allow an estimated up to 8 business days for production, plus 1 to 3 business days for shipping.

Delivery times may vary depending on location, department, delivery service availability, weather conditions, public holidays, or other circumstances beyond HARÉ’s control.

5. Order tracking

Once your order has been prepared and dispatched, you will receive the available tracking information so you can check the status of your delivery.

When the delivery service provides a tracking number or tracking link, it will be sent to the email address or contact information provided with your order.

You can also check the available information through our Track Your Order section.

6. Incorrect address or unsuccessful delivery

HARÉ is not responsible for delays or unsuccessful deliveries caused by incorrect or incomplete information provided by the customer.

If an order is returned due to an incorrect address, the recipient being unavailable, or the delivery being unable to be completed, any additional reshipping costs may be the customer’s responsibility.

7. Shipping delays

Although we make every effort to ensure orders arrive within the estimated timeframe, delays may occur due to the delivery service or other circumstances beyond our control.

If you experience an issue with your shipment, please contact us and we will be happy to help you review the status of your order.